Technical Writer & IT Specialist
Ecommerce Operations (Shopify, POS, Inventory Systems) • Technical Writing, SOPs & Documentation • UX/UI–Informed Design & Workflow Optimization • Cross-Functional & Client-Facing Support

I’m a technical writer who blends IT expertise, ecommerce operations, and a creative, UX-informed approach to create content that drives clarity, usability, and product engagement. I specialize in turning complex systems into intuitive, user-friendly documentation that supports smoother workflows, stronger onboarding, and more confident users.

With experience spanning service desk support, Shopify and POS platforms, and UX/UI principles, I bridge technical accuracy with clear storytelling — creating documentation that not only informs, but elevates the overall user experience.